Case studies

The structure for case studies we will write, with the customers we do not yet have.

OpenBean is available self-hosted or as managed hosting, and the engine itself is MIT-licensed. The maintainer team is small. We do not yet have named, public case studies of organizations running OpenBean in production — the product is recent, most deployments so far have been private, and inventing one would be the wrong move. This page is the structure future case studies will fill, and the conditions under which one is publishable.

When a case study is publishable

A case study is publishable when the customer organization has agreed in writing to be named, has approved the draft in writing, and the case study describes a real deployment, not a synthetic or hypothetical one.

Named customer

The customer organization has agreed in writing to be named in the case study. The default is anonymous; only an explicit, written approval moves a case study from anonymous to named.

Approved draft

The customer has reviewed the draft, has approved it in writing, and has the right to require changes before publication. The draft is not a marketing brochure; it is a factual account of what was deployed, how, and what changed.

Real deployment

The case study describes a deployment that actually happened. A synthetic or hypothetical case study — even one that would be useful as a marketing artifact — is not publishable, and the maintainer team will not invent one.

The case study template

Every published case study has the same eight sections, in order, so an evaluator comparing two case studies is comparing two deployments, not two marketing artifacts.

1 · Organization

Industry, company size band (per the AI Receptionist's bands), the team that ran the evaluation, the decision makers, and the success criteria the team set for itself.

2 · Problem

The specific, named problem the organization was trying to solve. Not "AI memory in general," but the named gap in the organization's governance or operations that the deployment was meant to close.

3 · Deployment target

Where OpenBean runs, the compliance regime, the AI tool inventory, the gate policy, and the named scope of the deployment. The deployment target is named at a level of specificity that another organization can pattern-match against.

4 · Migration

What knowledge the organization brought in, how, and what the migration's outcome looked like. A migration that did not happen is also a publishable fact.

5 · Governance model

Which predicates the organization configures as high-stakes, the trust floor, the accumulate / supersede policy, and the role distribution across the team.

6 · Operational shape

Who runs the instance, on what schedule, with what backup and recovery cadence, and what the on-call rotation looks like.

7 · What changed

The measured or observed change in the team's day-to-day work: how long it took to onboard a new engineer to the team's decisions, how often the same question got answered twice, the time saved by a named search behavior, and so on. An honest accounting includes the things that did not change.

8 · What we would do differently

The named, honest list of things the organization would do differently the next time. A case study that does not include this section is marketing copy, not a case study.

What is on this page today

Nothing. The page is the structure for the case studies we will write, and the charter under which we will write them. We will populate this page when a customer organization has agreed to be named, has approved a draft, and the case study describes a real deployment.

If you would like to publish a case study with us

The right engagement is the Professional Services Health Check or Pilot Program service, with the case-study publishability added as an explicit deliverable. Start with the structured intake.

If you would prefer to stay anonymous

The case study can be published with the organization described in terms of its industry, size band, and deployment shape, without being named. The eight sections above are unchanged.

The first case study will be published when the conditions above are met.

Talk to us about a case study